Support & Maintenance
SLA-backed support, version upgrades, and ongoing optimization for live Odoo instances.
Your Odoo, kept healthy
Going live is the start, not the end. Our support plans cover responsive help, scheduled upgrades, and continuous optimization so your Odoo stays fast and reliable.
Defined response and resolution times for incidents and requests.
Annual upgrades with a tested migration path and rollback plan.
Uptime, performance, and error monitoring with on-call alerting.
Quarterly reviews to find and fix process bottlenecks.
Real use cases
Examples drawn from actual ERPOXA engagements.
From your brief to a live result
Questions about Support & Maintenance
How long does a Support & Maintenance project take?
Typically Ongoing — plans start the same week. The exact timeline depends on scope, data volume and how much customization you need — we confirm it in the proposal before any work starts.
How much does it cost?
It depends on scope. We quote a fixed price after a short discovery call, so you know the cost before we start — no open-ended hourly billing.
Do you work with AI projects and custom development the same way?
Yes — AI features, chatbots, custom modules, integrations and portals all follow the same process: discovery, a fixed-scope proposal, build and test, then go live.
What do I need to provide to get started?
A short brief of what you need and access to your current Odoo (or a sandbox) if one exists. We'll ask any follow-up questions on the discovery call.
Other services
Ready to scope a project?
Send us a one-paragraph brief. We'll come back with scope, timeline, and price within two business days.